At Jenaa.store, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us in any other way.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Contact our customer support
- Participate in surveys or promotions
The types of personal information we may collect include:
- Name
- Email Address
- Mailing Address
- Phone Number
- Payment Information (such as credit/debit card numbers)
- Purchase History
1.2 Non-Personal Information
We may also collect non-personal information that does not directly identify you. This may include:
- Browser and Device Information: Details about the device you use to access our website, such as IP address, browser type, and operating system.
- Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on the site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, such as remembering your preferences and tracking your browsing behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To process and fulfill your orders, including shipping, handling returns, and providing customer support.
- Communication: To send you updates, promotional offers, and newsletters, provided you have consented to receive such communications.
- Personalization: To tailor our website, products, and services to better suit your preferences.
- Improvement: To analyze and improve our website, products, and services based on your usage patterns and feedback.
- Security: To detect and prevent fraudulent activities, and to protect the security of our website and users.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to a government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.
4. Security of Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update your account information directly through our website or by contacting us at [email protected].
5.2 Opt-Out
You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt out of promotional communications, we may still send you transactional emails related to your orders or account.
5.3 Cookies and Tracking
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
6. Children’s Privacy
Jenaa.store does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Phone: (+1) 223-977-0238
- Address: 1308 Camellia Blvd, Lafayette, LA 70508
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Working Hours: 10:00 am – 06:00 pm (Monday to Saturday, Sunday off)