Welcome to Jenaa.store! We are committed to providing a seamless and secure shopping experience for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and related information for transactions made on our website.
1. Accepted Payment Methods
At Jenaa.store, we accept a variety of payment methods to accommodate your preferences:
- PayPal & Payoneer: Customers can use their PayPal and Payoneer accounts to complete their purchases securely and conveniently.
- Gift Cards and Store Credit: Jenaa.store gift cards can be applied to purchases. These cards are non-transferable and cannot be redeemed for cash.
2. Payment Security
We take the security of your payment information seriously. All transactions on our website are encrypted using Secure Socket Layer (SSL) technology to ensure that your payment details are safe. We do not store your credit card information on our servers after the transaction is completed.
3. Billing Information
3.1 Accurate Billing Information
To process your order efficiently, please ensure that all billing information provided is accurate and complete. This includes:
- Name
- Billing Address
- Phone Number
- Email Address
- Payment Method Details
If any information is incorrect or incomplete, your order may be delayed, or we may contact you for verification.
3.2 Payment Authorization
By submitting a payment, you authorize Jenaa.store to charge the full amount of the purchase, including taxes and shipping fees, to the payment method you have selected. If there is an issue with the payment method (e.g., insufficient funds, expired card), the order will not be processed, and you will be notified to provide an alternative payment method.
4. Payment Confirmation and Receipts
After a successful payment, you will receive a confirmation email with the details of your order. This email serves as your receipt and includes:
- Order Number
- Items Purchased
- Total Amount Charged
- Billing and Shipping Information
- Estimated Delivery Date
Please keep this email for your records. If you do not receive a confirmation email within 24 hours of placing your order, please contact us at [email protected].
5. Payment Issues and Declined Transactions
5.1 Declined Payments
If your payment is declined, we will notify you immediately. Common reasons for declined payments include:
- Incorrect Card Information: Ensure all details are entered correctly.
- Insufficient Funds: Verify that your account has sufficient funds.
- Bank Restrictions: Some banks may block transactions due to security policies. Please contact your bank to resolve the issue.
5.2 Payment Disputes
If you believe there is an error with your payment, please contact us immediately at [email protected]. We will investigate and resolve the issue as quickly as possible.
6. Refunds and Returns
Please refer to our Return and Refund Policy for detailed information on how refunds are processed. Refunds will be issued to the original payment method used for the purchase. Depending on your payment method, it may take several business days for the refund to reflect in your account.
7. Installment Payments and Financing Options
Currently, Jenaa.store does not offer installment or financing options. However, you may use third-party services such as PayPal or Payoneer. Please check with your service provider for availability and terms.
8. International Payments
We accept international payments via Payoneer and PayPal. Please note that all prices are listed in US dollars (USD) and your bank or payment provider may apply currency conversion fees. Jenaa.store is not responsible for any additional fees incurred due to currency conversion or international transactions.
9. Sales Tax
Sales tax is applied to orders based on the shipping address and applicable local, state, and federal tax laws. The tax amount will be calculated and displayed at checkout before you complete your purchase.
10. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment processes, legal requirements, or business practices. When we make changes, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about our payment practices.
11. Contact Us
If you have any questions or concerns about this Payment Policy or need assistance with your payment, please contact us at:
- Email: [email protected]
- Phone: (+1) 223-977-0238
- Address: 1308 Camellia Blvd, Lafayette, LA 70508
- Working Hours: 10:00 am – 06:00 pm (Monday to Saturday, Sunday off)