Welcome to the Jenaa.store FAQ section! We’ve compiled a list of frequently asked questions to help you with your shopping experience. If you have any other questions, feel free to contact us at [email protected] or call us at (+1) 223-977-0238.
How do I place an order?
To place an order, browse our product categories or use the search bar to find the items you’re interested in. Click on the product to view details, select the desired quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your shipping and payment details, and confirm your order.
What payment methods do you accept?
We accept PayPal & Payoneer . You can also use Jenaa.store gift cards.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at [email protected] or call (+1) 223-977-0238. Orders can be modified or canceled only before they are shipped. Once shipped, the order cannot be modified, but you can initiate a return after receiving the item.
What are your shipping options?
We offer several shipping options, including standard, expedited, and express shipping. Shipping costs and delivery times vary based on your location and the shipping method chosen during checkout.
Do you ship internationally?
We currently do not offer international shipping, we will provide you with specific information when we implement this into our service.
How long will it take for my order to arrive?
Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-15 business days within the U.S.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status on the carrier’s website.
What should I do if my order hasn't arrived?
If your order hasn’t arrived within the estimated delivery time, please contact us at [email protected] or call (+1) 223-977-0238. We will investigate the issue and provide assistance.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the item. We will arrange for a replacement or refund as quickly as possible.
Can I exchange an item?
Yes, exchanges are possible for most items, provided they are in stock. Contact us at [email protected] to arrange an exchange. If the item is no longer available, we will offer a refund.
What is your return policy?
We accept returns within 30 days of purchase for most items, provided they are in their original condition and packaging. Certain items, such as final sale items or personalized products, may not be eligible for returns. Please refer to our Return Policy for detailed information.